FAQ

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Select a date and bag count on the Wehome Keep app or website, then pay to instantly confirm your booking. A login is required.
Currently, Wehome Keep requires a WeHome account. You can sign up in under a minute using email or social login (Kakao, Naver, Apple).
After booking, go to the My Bookings tab to view your QR code and booking details.
Yes, same-day bookings are available. As long as it is within the storage location's business hours, you can use the service right away.
Hours vary by location. Please check the storage location's detail page. Drop-off and pick-up are not possible outside of business hours.
We accept major credit/debit cards, KakaoPay, NaverPay, TossPay, and other popular payment methods.
A receipt is automatically sent to your registered email after payment. You can also view your payment history on the My Bookings page.
Yes, international cards (Visa, Mastercard, etc.) are accepted. Some prepaid or gift cards may not be supported.
Small (S): backpacks, shoulder bags up to 20L / Medium (M): cabin-size carry-on (up to 20 inches) / Large (L): checked luggage (21 inches and above). When in doubt, select the larger size.
There is no fixed limit, though each location has its own capacity. For 5 or more bags, please contact customer support before booking.
Open the QR code in My Bookings and show it to the partner. Additional ID verification may be requested.
We compensate up to 300,000원 per item for loss or damage. Please report the issue to customer support before business hours end on the day of pick-up.
Cash, jewelry, electronics and other high-value items are excluded from our compensation coverage. Please keep valuables with you.
Go to My Bookings, select the booking, and tap the cancel button.
Cancellations 24+ hours before storage start receive a 100% refund. 1–24 hours before: 50% refund. Within 1 hour or no-show: no refund.
Refunds are processed within 3–5 business days to the original payment method. Processing times may vary by card issuer.
Any offline business with a valid business registration can apply — cafes, convenience stores, accommodations, souvenir shops, and more are already partnering with us.
Partners receive 75% of revenue after a platform fee of 25%. Payouts are made to your registered account at the end of each month.
Just a smartphone. The partner app handles QR check-in and check-out, and the dashboard gives you a full overview of bookings.
Select a date and bag count on the Wehome Keep app or website, then pay to instantly confirm your booking. A login is required.
Currently, Wehome Keep requires a WeHome account. You can sign up in under a minute using email or social login (Kakao, Naver, Apple).
After booking, go to the My Bookings tab to view your QR code and booking details.
Yes, same-day bookings are available. As long as it is within the storage location's business hours, you can use the service right away.
Hours vary by location. Please check the storage location's detail page. Drop-off and pick-up are not possible outside of business hours.
We accept major credit/debit cards, KakaoPay, NaverPay, TossPay, and other popular payment methods.
A receipt is automatically sent to your registered email after payment. You can also view your payment history on the My Bookings page.
Yes, international cards (Visa, Mastercard, etc.) are accepted. Some prepaid or gift cards may not be supported.
Small (S): backpacks, shoulder bags up to 20L / Medium (M): cabin-size carry-on (up to 20 inches) / Large (L): checked luggage (21 inches and above). When in doubt, select the larger size.
There is no fixed limit, though each location has its own capacity. For 5 or more bags, please contact customer support before booking.
Open the QR code in My Bookings and show it to the partner. Additional ID verification may be requested.
We compensate up to 300,000원 per item for loss or damage. Please report the issue to customer support before business hours end on the day of pick-up.
Cash, jewelry, electronics and other high-value items are excluded from our compensation coverage. Please keep valuables with you.
Go to My Bookings, select the booking, and tap the cancel button.
Cancellations 24+ hours before storage start receive a 100% refund. 1–24 hours before: 50% refund. Within 1 hour or no-show: no refund.
Refunds are processed within 3–5 business days to the original payment method. Processing times may vary by card issuer.
Any offline business with a valid business registration can apply — cafes, convenience stores, accommodations, souvenir shops, and more are already partnering with us.
Partners receive 75% of revenue after a platform fee of 25%. Payouts are made to your registered account at the end of each month.
Just a smartphone. The partner app handles QR check-in and check-out, and the dashboard gives you a full overview of bookings.

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