Wehome Keep Privacy Policy

Effective date: January 1, 2025 | Operator: Kozaza Inc.

Kozaza Inc. ("Company") values the personal information of Wehome Keep users and complies with applicable privacy laws. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and your rights.

Article 1 (Personal Information Collected)

The Company collects and uses the following personal information to provide the Service.

Category	Items collected	Purpose	Retention period
Sign-up	Name, email, password (encrypted), phone number	Identity verification, service provision, customer support	30 days after withdrawal
Booking & payment	Booking info (dates, bag count), payment info (method type, approval number)	Booking fulfillment, payment processing, refund/compensation	5 years (E-commerce Act)
Service use	IP address, device info, cookies, access logs	Fraud prevention, service improvement	3 months

Article 2 (Purpose of Use)

Collected personal information is used only for the following purposes.

Booking, payment, and refund processing
Customer inquiry response and dispute resolution
Service usage statistics, analysis, and improvement
Compliance with legal obligations

Article 3 (Third-Party Disclosure)

In principle, the Company does not provide personal information to third parties. Exceptions include the following.

Only the minimum information required for booking confirmation (booking code, bag count, storage dates) is shared with partners.

When the user has given prior consent
When required by law or requested by a government authority for investigation

Article 4 (Data Processing Delegation)

The Company delegates personal data processing to the vendors below for service operation. Delegates may not use or disclose data beyond the delegated purpose.

Vendor	Delegated task
PortOne Inc.	Credit card and digital payment processing
Amazon Web Services (AWS)	Server infrastructure and data storage
Channel Corp. (ChannelTalk)	Customer support system operation

Article 5 (Retention & Disposal)

Personal information is destroyed without delay upon withdrawal. However, information that must be retained by law is kept for the required period and then destroyed.

Records of contracts or withdrawal of offers: 5 years (E-commerce Act)
Records of payment and supply of goods: 5 years (E-commerce Act)
Records of consumer complaints and disputes: 3 years (E-commerce Act)

Article 6 (User Rights)

Users have the following rights regarding their personal information.

Right to access personal information
Right to rectification or erasure
Right to restriction of processing
Right to data portability (to the extent permitted by law)

You may exercise these rights via customer support (ChannelTalk) or email (cs@wehome.me). We will respond within 10 days.

Article 7 (Cookie Policy)

The Company uses cookies to improve the user experience. Cookies can be rejected in browser settings, though some features may be limited as a result.

Article 8 (Privacy Officer)

For inquiries, complaints, or requests regarding personal information, please contact our Privacy Officer below.

Privacy Officer: Sanku Cho (CEO)
Email: cs@wehome.me
Company: Kozaza Inc. | 1026, Doosan Weve Pavilion, 71 Sambong-ro, Jongno-gu, Seoul

You may report privacy violations to the Personal Information Protection Commission (privacy.go.kr) or the Personal Information Dispute Mediation Committee (kopico.go.kr, 1833-6972).