These Terms govern the conditions and procedures for using the Wehome Keep service ("Service") operated by Kozaza Inc. ("Company"), as well as the rights, duties, and responsibilities of the Company and users.
"Service" refers to the O2O luggage storage intermediary service through which users search for, book, and pay for luggage storage via mobile web or app. "Partner" refers to a business that has registered a luggage storage space on the Service. "User" refers to an individual using the Service.
Users must log in with a Wehome account to use the Service. Users must comply with the following.
Service fees are calculated based on bag size, quantity, and number of days. Payment is made in advance at the time of booking via card or digital payment.
| Size | Price/day | Compensation limit |
|---|---|---|
| S | 3,000원 | 100,000원 |
| M | 5,000원 | 200,000원 |
| L | 7,000원 | 300,000원 |
In case of loss or damage, we compensate up to 300,000원 per item. Valuables (cash, jewelry, electronics, etc.) are excluded from compensation.
The following refund policy applies depending on when the cancellation is made.
If loss or damage occurs during the service, please report it to customer support (ChannelTalk) immediately and we will process compensation as follows.
Loss or damage claims must be submitted on the same day of collection (before the business closes).
The following items may be refused or disposed of by the partner.
The Company is not liable for damages caused by force majeure (natural disasters, war, strikes, etc.) or the user's own fault. The partner bears direct responsibility for service quality, and the Company's liability is limited to its role as an intermediary.
These Terms are governed by the laws of the Republic of Korea. Disputes arising from use of the Service shall be subject to the exclusive jurisdiction of the Seoul Central District Court as the court of first instance. Both parties shall endeavor to resolve disputes through mutual consultation first.